Sawyer Paddles & Oars makes every effort to ship our products as soon as possible. Most of our products by nature are oversized and will be shipped by ground shipping methods, unless specifically designated by the customer. Express or expedited shipping is handled on a per order basis. Please call our customer service at 541-535-3606 for an estimate and advice on the best method and costs of expedited orders.
NOTE ON AVAILABILITY:
As a manufacturer, our inventory can fluctuate quickly and may not reflect on our website.
If your items are not in stock, we will notify you within 1-2 business days. We can build your items and ship as soon as they are available, but please note that this may take 2-4 weeks to deliver. Please contact us directly at (541) 535-3606 if you need a specific delivery time, and we will do our best to help you.
*You will receive an invoice with tracking information, once your order is ready to ship.
We primarily use FedEx Ground® for all orders shipped within the United States. FedEx Express Saver® (3 business days) is the only option for oars that are 9ft to 10ft. All oars over 10ft are required to be shipped by freight and are only available by phone or in person. We also use USPS for smaller packages.
Most ground orders will be delivered within 5-10 business days after fulfillment.
If you need to contact FedEx directly, please call 1-800-463-3339 or visit www.fedex.com.
International shipping is determined on an individual basis, depending on size of your package and destination.
Once an order has been sent from Sawyer Paddles & Oars, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.
WARRANTY & RETURNS
The Sawyer Guarantee: Any defect that is not due to misuse, abuse, accident or neglect will be repaired or replaced. We guarantee our paddle and oar products against defect in materials or workmanship for one year.
Returns are by authorization only. Please call customer service at 541-535-3606 for a Return Authorization number (RA#). Items that are returned without a RA# will be refused and any associated shipping costs will be the responsibility of the customer.