Sawyer Paddles and Oars is proud to work with leading professionals who work in the watersports industry. Please review the information below to see if you qualify.
- How do I become a Pro?
- How long does the approval process take?
- How do I log into my Pro account?
- How come I can't log into my account?
- Can I purchase a gift for someone with my discount?
- How do I make a Pro return? Can I return to a store?
- I have comments to make about your Products. Where may I send them?
- What are your Pro guidelines? Do you have a Pro warranty?
- How often do I need to renew my credentials?
How do I become a Pro?
The Sawyer Pro Purchase Program is a membership program for qualified Professionals in the watersports community. Membership is by application only. If you are interested in applying, please complete the Sawyer Pro Purchase Application.
List of qualifying categories:
- Industry Guides (Fishing, Rafting, Sea Kayak, Paddling)
- SUP, Paddle, Rowing Instructors
- Outdoor/Wilderness Instructors
- US Parks, BLM, Forest Service, River Rangers
- Conservation Groups
- Search and Rescue Units
- Watersport Industry Professionals
- Sport Teams/Individual Athlete
How long does the approval process take?
We will review your application and reply within 3-5 business days via the email provided in your application. Please watch your email for approval and account access instructions or requests for additional information to complete the process.
How do I log into my Pro account?
After you have created a website user login, your application is approved, and you have received your welcome letter, log in at paddlesandoars.com with your registered e-mail address and your personalized password.
How come I can't log into my account?
The most common reasons why you may not be able to log in:
Email: Make sure to use the original e-mail address you registered with us for your Pro Account. If you changed/updated your e-mail address after registering, you will need to use the more current e-mail address. Check for extra spaces before or after the e-mail address when it is entered or copied/pasted.
Forgot Password: Please utilize the “Forgot your password?" button of the paddlesandoars.com Sign In page. If you do not have success retrieving your details, please contact us at Pro@paddlesandoars.com
IMPORTANT: E-mails from paddlesandoars.com are often blocked by SPAM filters. Please make sure to add our email addresses to your “safe” list to receive account information, new Sawyer Product details and Pro Promotions.
Can I purchase a gift for someone with my discount?
No, your account is for your use only. Any purchasing of gifts will result in the immediate cancellation of your Pro status. You will be notified if there are any promotions that would be an exception to this rule.
How do I make a Pro return? Can I return to a store?
Pro returns and exchanges MUST be submitted within 30 days of purchase and done through our factory headquarters.
FOLLOW THESE STEPS FOR ALL PRO RETURNS:
- No returns or exchanges can be done at our retail stores or dealers.
- Pro purchases are subject to review of warranty issues due to wear and tear.
- Please call the Sawyer Pro Staff at 541-535-3606 for a Return Authorization. Include a note clearly explaining your return reason along with your contact information, order # and/or original packing slip.
Send Returns to:
Sawyer Pro Returns
299 Rogue River Parkway
Talent, OR 97540
DO NOT return Pro purchases to Sawyer Retail Stores or Sawyer Dealers. This is considered an abuse of the Pro Purchase Program and will result in the termination of Pro privileges.
I have comments to make about your products. Where may I send them?
We love to hear your feedback, good or bad. Submit reviews, pictures and/or videos via Pro@paddlesandoars.com
What are your Pro guidelines? Do you have a Pro warranty?
Your Pro account is for you and meant to outfit you for the work that you do. Please do not purchase gifts or buy gear for others. If someone admires your Sawyer gear (clients, friends or family), please refer them to our Sawyer stores or dealers.
You must make all purchases; your spouse (or anyone else) cannot place orders for you. Exceptions may apply if approved by the Pro team.
You cannot shop for, return or exchange products in a retail store as a Pro. Please identify yourself as a Pro when in these locations to be courteous to store employees.
Exchanges and returns must always be processed through our Talent, Oregon factory location or in person at our Headquarters in Gold Hill, Oregon. Returning products at Sawyer dealers or retail stores is prohibited.
Membership in this program should be considered a privilege and never a right or entitlement; this is a partnership of mutual respect.
Be discreet about your Pro discount. We ask that you do not disclose your discount to others and refer anyone interested in Sawyer products to one of our many retailers.
Pro Warranty: As a Sawyer Pro, it is understood that you use your products in harsher climates, more often, and are much more demanding of your gear. This means that damage due to wear and tear will happen at an accelerated rate. We reserve the right to deem returned products damaged due to normal wear and tear and will contact you about repair possibilities.
How often do I need to renew my credentials?
Account renewal: Your Pro account must be renewed annually on March 1st. You will receive an email when it’s time to renew.